Understand the main legal aspects that regulate the distribution of insurance and entering into the insurance contract from the consumer protection perspective.

Understand and be able to explain the processes of handling consumer complaints during the contract or after the insured event has happened.

Know the main goals and purpose of the EU sustainable finance regulations.

Understand the concept of sustainable investment.

Learn how sustainability preferences affect the suitable offers for the client.

Understand the key principles of personal data processing.

Distinguish between data processing for different purposes.

Explain to the client his rights as data subject and how the personal data will be processed.

Know about the applicable sanctions and powers of the enforcement authority in cases of violation of data protection rules.

Strengthen ability to make sound decisions in ethical dilemma.

Know the importance of keeping bank internal information in dealings with clients.

Understand the six principles that help act professionally and in the best interest of clients.

Definition of inflation and what causes the inflation.

Impact on purchasing power, nominal vs real rate of return.

Impact on value of bonds, and business.

Definition of expected and unexpected inflation.

The impact of inflation on real returns of assets classes during different inflationary periods.

Know about different measures of economic activity, the business cycle and main economic indicators.

Understand why business cycles happen.

Know how Central Banks and Governments can impact business cycles.

Know more about factors that determine value and expected return of major asset classes.

Understand behavior of asset classes during business cycle.

Understand the main legal aspects that arise for the customer in claims handling.

Know how to explain the general claims processes from the consumer point of view for both life and non-life contracts.

Learn what biometric risks are.

Get to know more about biometric risk products.

Learn more about the four core risks – mortality, disability, morbidity and longevity.

Get to know more about underwriting, exclusions and premiums.

Know why ethics is especially important for financial advisors.

Understand, how to differ between advice and mismatched sales.

Know, what are the requirements to match the product with client's needs.

Know, what are the investment recommendations.

Comprehend the specific terminology of index funds and ETFs.

Have a clear overview of how index fund and ETF work and are created.

Know where to look for information related to ETFs.

Know the main risks related to investing into index funds and ETFs.

Know how to use tools to compare index funds and ETFs with one another.

Know the basics of taxation.

Understand taxation of dividends, interest income, capital gains.

Know about investment account.

Understand taxation of pension contributions and payments, and taxation of insurance agreements.

Know the history of the foreign exchange market.

Understand, how the FX market is organised.

Know the definitions, conventions and calculations used and the key market participants.

Understand an overview of basic exchange rate economics.

Know and understand different ways of how currencies can be exchanged or traded against each other.

Understand basic FX related risks in investment products and how to reduce risk.

Recall the process of financial planning and why financial planning is important.

Understand how to make a comprehensive budget and how to calculate a client‘s disposable income available for savings and investment.

Apply the concept of Time Value of Money, calculate the value of an investment, when a compound or simple interest is used, and understand the benefits of periodic investment.

Understand the characteristics of life-cycle investment strategies, know the differences between lifecycle funds and static allocation funds, and know how life-cycle investment can help in retirement planning.

Understand the cost of borrowing and what is the effect of interest rates in borrowing. Also, the licence holder should be able to recall what factors determine the need for borrowing, savings, and investment.

Understand how life insurance products are incorporated in financial planning.

Understand the principle of insurance through pooling of risks.

Explain the role of the insurer in managing the pool of insured risks and establishing equitable premium.

Explain different sources of data for calculating risk premium.

Explain components of insurance premium.

Understand the pricing process and the specific steps for pricing Personal Accident Insurance.